{"id":2690,"date":"2012-08-02T07:35:26","date_gmt":"2012-08-02T14:35:26","guid":{"rendered":"http:\/\/www.streamdoubletrouble.com\/?p=2690"},"modified":"2012-08-01T16:49:09","modified_gmt":"2012-08-01T23:49:09","slug":"good-idea-bad-idea-a-tale-of-customer-service","status":"publish","type":"post","link":"https:\/\/streamoftheconscious.com\/good-idea-bad-idea-a-tale-of-customer-service\/","title":{"rendered":"Good Idea. Bad Idea. A Tale of Customer Service"},"content":{"rendered":"

\"\"<\/a><\/p>\n

\"\"<\/a>Good idea:<\/em><\/p>\n

As you read this, I am en route to the Big Apple, the Empire State, my NY state of mind \u2013 New York City.<\/p>\n

Obviously I needed new shoes. (Don\u2019t judge me. How else am I going to make it through security?<\/a>) Despite my affinity for 4-inch heels<\/a>, I was recently introduced to Tieks<\/a> shoes \u2013 foldable designer flats that fit in your purse for when the heels just aren\u2019t going to cut it anymore.<\/p>\n

I ordered them on Friday. I decided to pony up the extra dough for 2-day shipping. The whole point was to wear them on my Big Apple Adventure. My phone rang 15 minutes later. It was Tieks. A real live human being. Who had seen my order and wanted to edit my shipping option so I\u2019d receive the shoes faster, for less money.<\/p>\n

Sure enough \u2013 I walked in the door after work on Monday (strutting in my trusty heels) and awaiting me was a cute teal box, complete with hand written thank you card. On Tuesday @tieks tweeted asking if I was wearing them.<\/p>\n

Hell had clearly frozen over.<\/p>\n

Isn\u2019t it sad that such positive customer service experiences<\/a> shock us?<\/p>\n

 <\/p>\n

\"\"<\/a>Bad idea: <\/em><\/p>\n

This happened. Jon got a fancy big new monitor. But when he got it all set up in our adorable new office<\/a>, the 24-inch LCD expressed displeasure at its new home with an obnoxiously grating chirp. Customer service was contacted in a quest to discover how to make the beeping stop. (Identifying info redacted.)<\/p>\n

Dear Jon,<\/em><\/p>\n

I understand that you get a beep sound from the back of the monitor while watching video.<\/em><\/p>\n

I can imagine how inconvenient this would be. I will do my best to help you.<\/em><\/p>\n

I would request you to perform power drain steps given below, in order to resolve the issue:<\/em><\/p>\n

    \n
  1. Remove the VGA cable and the power cable from the monitor.<\/em><\/li>\n
  2. Press down the power button for 20 – 30 seconds. (You will not see any display.)<\/em><\/li>\n
  3. Connect the power cord only.<\/em><\/li>\n
  4. Power on the monitor and check whether you get a ‘No Signal’ display.<\/em><\/li>\n<\/ol>\n

    Please get back to us with the status of power reset.<\/em><\/p>\n

    Thank you for contacting us.<\/em><\/p>\n

    Have a great day!<\/em><\/p>\n

    Respectfully,
    \nOnline Technical Support<\/em><\/p>\n

    **********<\/p>\n

    Jon followed instructions and replied. \u201cI conducted the power reset and got the message \u2018Cable not connected.\u2019\u201d<\/p>\n

    **********<\/p>\n

    Dear Jon,<\/em><\/p>\n

    As per our records your monitor is covered under Standard Manufacturer’s Warranty.<\/em><\/p>\n

    I understand that your monitor is giving an error message that the cable is not connected.<\/em><\/p>\n

    I can relate to how inconvenient it could be. I’ll definitely help you today.<\/em><\/p>\n

    Please be informed that it seems that the issue is related to the computer that you are connecting the monitor to.<\/em><\/p>\n

    I request you to connect your monitor to a different computer and check if the issue persist.<\/em><\/p>\n

    You should also check all the cables once and confirm that all of them are properly connected to the computer.<\/em><\/p>\n

    Respectfully,
    \nOnline Technical Support<\/em><\/p>\n

    **********<\/p>\n

    Right hand, meet left.<\/p>\n

    Jon replied, \u201cYou missed the first part of the thread, it says not connected when I disconnected the cable as your associate directed. When I hook the cable back up its fine. How do I stop the beeping?!\u201d<\/p>\n

    **********<\/p>\n

    Dear Jon,<\/em><\/p>\n

    I understand that system keeps on beeping.<\/em><\/p>\n

    I can imagine how inconvenient this could be. I will do my best to help you.<\/em><\/p>\n

    Jon, please be informed that monitor does not beep. Please check the monitor with different tower and let us know the result.<\/em><\/p>\n

    Have a great day!<\/em><\/p>\n

    Respectfully,
    \nOnline Technical Support<\/em><\/p>\n

    **********<\/p>\n

    \"\"<\/a><\/p>\n

    <HEADDESK><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Good idea: As you read this, I am en route to the Big Apple, the Empire State, my NY state of mind \u2013 New York City. Obviously I needed new shoes. (Don\u2019t judge me. How else am I going to … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[16,624,36],"tags":[806,973,972],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3Sbzi-Ho","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":4475,"url":"https:\/\/streamoftheconscious.com\/zappos-sent-me-used-underwear\/","url_meta":{"origin":2690,"position":0},"title":"Zappos Sent Me Used Underwear","date":"June 8, 2016","format":false,"excerpt":"Sometimes a customer service crisis really is just the basis for an amusing anecdote. And I thought we could all use a good laugh. (Also, I tried to come up with a witty title for this post and then decided the event really just spoke for itself.) Zappos sent me\u2026","rel":"","context":"In "Fashion"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/streamoftheconscious.com\/wp-content\/uploads\/2016\/06\/Underwear-3-225x300.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":3353,"url":"https:\/\/streamoftheconscious.com\/learn-from-my-poor-parenting-decisions\/","url_meta":{"origin":2690,"position":1},"title":"Learn From My Poor Parenting Decisions","date":"June 3, 2013","format":false,"excerpt":"\"It seems like a good idea\" never is. Ever. It\u2019d been a long short week. And when I went to pick up the boys, Destroy was sitting on the floor of the playground poking his finger through the toe of his shoe. Lets get new shoes after school the boys\u2026","rel":"","context":"In "Food"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.streamdoubletrouble.com\/wp-content\/uploads\/2013\/06\/mall-Trip-300x300.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1887,"url":"https:\/\/streamoftheconscious.com\/back-to-basics\/","url_meta":{"origin":2690,"position":2},"title":"Back to Basics","date":"November 8, 2011","format":false,"excerpt":"\u00a0Clarity of thought. That crisp, concise understanding that you know precisely what you\u2019re doing. (Or at least what you should be doing.) I used to think I had that once\u2026 Enter toddlers, stage right. This morning I dropped off the muppets at daycare. As we crossed the parking lot, another\u2026","rel":"","context":"In "Family Stories"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.streamdoubletrouble.com\/wp-content\/uploads\/2011\/11\/487863_Cabbage-Kids.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2462,"url":"https:\/\/streamoftheconscious.com\/i-will-do-it-myself\/","url_meta":{"origin":2690,"position":3},"title":"I Will Do It MYSELF","date":"May 4, 2012","format":false,"excerpt":"The gate to baby jail the living room was ajar. We\u2019re trying to see if the muppets are capable of conducting themselves with a moderate sense of decorum in larger household arenas. Ok fine, we\u2019re monitoring closely to make sure they don\u2019t kill themselves or anyone else in the near\u2026","rel":"","context":"In "Destroy"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.streamdoubletrouble.com\/wp-content\/uploads\/2012\/05\/Logan-Walking.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":658,"url":"https:\/\/streamoftheconscious.com\/customer-service\/","url_meta":{"origin":2690,"position":4},"title":"Customer Service","date":"September 27, 2010","format":false,"excerpt":"Most stories involve complaints about the severe lack of service \u2013 such as my experience at Target a few weeks ago when the customer associates sent me out to the parking lot to forage for my own shopping cart. And of course, you\u2019ve all heard about my adventures with Social\u2026","rel":"","context":"In "Baby Products"","img":{"alt_text":"","src":"https:\/\/streamdoubletrouble.files.wordpress.com\/2010\/09\/gold-star.jpg?w=350&h=200&crop=1","width":350,"height":200},"classes":[]},{"id":2129,"url":"https:\/\/streamoftheconscious.com\/muppet-shoes-surprisingly-not-a-metaphor\/","url_meta":{"origin":2690,"position":5},"title":"Muppet Shoes (Surprisingly Not a Metaphor)","date":"January 16, 2012","format":false,"excerpt":"Oh. My. God. Muppet geeks can get their kicks a little greener this fall, as adidas releases its new Superstar II sneaker inspired by Kermit the Frog, the Muppets most visible front man. The Kermit the Frog - Adidas Superstar II shoes feature a white leather and patent upper, with\u2026","rel":"","context":"In "Fashion"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.streamdoubletrouble.com\/wp-content\/uploads\/2012\/01\/IMG_0687-e1326749940531-225x300.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/posts\/2690"}],"collection":[{"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/comments?post=2690"}],"version-history":[{"count":0,"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/posts\/2690\/revisions"}],"wp:attachment":[{"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/media?parent=2690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/categories?post=2690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/streamoftheconscious.com\/wp-json\/wp\/v2\/tags?post=2690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}